CX Excellence Award winners showcase how leading organizations are orchestrating AI agents, human agents, and workflows to deliver measurable business outcomes at enterprise scale
Announced at NiCE World in Orlando, NiCE Labs will serve as NiCE’s dedicated incubation and innovation engine, advancing AI research, benchmarking, and rapid prototyping in close collaboration with customers...
Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experience.
Agentic AI now native at the core of the platform, proven in production across the world’s most complex organizations
This transformation program is being delivered in strategic collaboration with Infosys to address the changing fraud and regulatory risk landscape
NiCE (Nasdaq: NICE) will webcast its Investor and Analyst Day on Tuesday, June 9, 2026 at 11:00 a.m. ET, live from Orlando, FL. The webcast will be accessible from the Company’s...
Leading global brands to share how agentic AI is transforming customer experience operations
NEWARK, Calif., May 27, 2026 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC ), a global technology and services leader, today announced that it has expanded its partnership with enterprise...
Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale
By unifying engagement intelligence with enterprise-wide workflows, NiCE and ServiceNow are moving CX from reactive support to proactive resolution