NiCE received the highest possible scores in 10 criteria across current offering and strategy, with a score of 4.5 out of 5 in the strategy category, and received above average customer feedback among...
NICE Actimize subject matter experts lead visionary sessions on how advanced AI technologies address the industry’s most pressing challenges
New integration unifies communications and data in a single, AI-powered interface within Epic, enabling more connected, personalized, and efficient experiences
Openreach has reduced missed appointments and inbound contact volumes by one-third, while delivering a more seamless, proactive customer experience at national scale
A third-time recognition shaped by customers who rely on NiCE to deliver measurable results at scale
Ranked 11 th in the Applied AI category, NiCE joins the ranks of Google, Nvidia, Adidas, Walmart, and more
NICE Actimize’s planned enhancements include advanced analytics for payments screening and automated processes using GenAI
New capabilities help brands generate, test, and scale AI Agents from engagement data, deliver seamless voice and digital journeys, and securely connect with the growing AI ecosystem through MCP.
Recognized for its industry-first innovation that transforms enterprise interaction data into production-ready AI agents, and accelerates AI-first customer experience from insight to execution
New data-driven innovation eliminates the execution gap to scale smarter AI agents faster and deliver measurable business impact