Hepsiburada wins five awards at the International Customer Experience Awards, recognizing its customer-centric innovations and services.
Quiver AI Summary
Hepsiburada, a leading Turkish e-commerce platform, has won five awards at the International Customer Experience Awards, recognizing its excellence in customer service. The awards, presented by Customer Experience Magazine, highlight Hepsiburada's dedication to a customer-centric approach, with the company being a Gold Winner for its project "Transforming Customer Experience." This initiative implemented AI features, diverse payment options, and improved delivery processes. Esra Beyzadeoğlu, Chief Customer Experience and People Officer, emphasized that these accolades affirm Hepsiburada's commitment to innovative, personalized experiences and solidify its role as a customer-focused leader in the e-commerce sector.
Potential Positives
- Hepsiburada has been recognized with five prestigious awards at the International Customer Experience Awards, highlighting its commitment to exceptional customer service.
- The Gold Winner award for "Transforming Customer Experience" showcases significant enhancements in customer experience through AI-driven features and efficient service processes.
- This recognition underscores Hepsiburada's position as a customer-centric leader in the competitive e-commerce sector.
- The success reflects the collective efforts of various teams within the company, reinforcing a strong internal culture dedicated to customer satisfaction and innovation.
Potential Negatives
- The press release highlights a need for significant improvement in customer experience despite receiving multiple awards, suggesting that the company may still be striving to meet customer expectations.
- The mention of utilizing AI-driven features and significant enhancements raises concerns about the implementation and efficacy of these technologies in practice.
- While the awards suggest recognition of progress, they could also imply that the company needed external validation, potentially indicating previous shortcomings in its service quality or customer satisfaction.
FAQ
What awards did Hepsiburada win at the International Customer Experience Awards?
Hepsiburada won five awards, including Gold for Customers at the Heart of Everything and Silver for Best Use of Customer Insight and Feedback.
How does Hepsiburada prioritize customer experience?
Hepsiburada emphasizes a customer-centric approach, incorporating AI-driven features, diverse payment options, and streamlined delivery processes to enhance customer journeys.
Who is Esra Beyzadeoğlu?
Esra Beyzadeoğlu is the Chief Customer Experience and People Officer at Hepsiburada, responsible for leading the company's customer experience initiatives.
What is Hepsiburada's business model?
Hepsiburada operates a hybrid model, combining first-party direct sales and a third-party marketplace, and connects over 66 million members with numerous products.
How has Hepsiburada supported women entrepreneurs?
Hepsiburada initiated the 'Technology Empowerment for Women Entrepreneurs' program in 2017, aiding around 55,000 female entrepreneurs in Türkiye to access customers.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
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Full Release
ISTANBUL, Türkiye, Dec. 03, 2024 (GLOBE NEWSWIRE) -- D-MARKET Electronic Services & Trading (d/b/a "Hepsiburada") (NASDAQ: HEPS), a leading Turkish e-commerce platform, has been recognized with five awards at the International Customer Experience Awards, hosted by the UK-based Customer Experience Magazine . Customer Experience Magazine is a globally recognized platform showcasing industry news, insights, and success stories related to customer experience.
The awards recognize organizations that deliver outstanding customer service, leveraging insights, technology and innovative approaches. The full list of Hepsiburada's awards includes:
- Gold Winner : Customers at the Heart of Everything
- Silver Winner : Best Use of Customer Insight and Feedback
- Bronze Winner : Best Measurement in CX
- Bronze Winner : Best Use of Technology
- Bronze Winner : CX Team of the Year
The Gold Winner project, "Transforming Customer Experience: A Comprehensive Journey from Before-Sales to After-Sales," exemplifies Hepsiburada’s customer-centric approach. This initiative introduced significant enhancements, including AI-driven features, diversified payment options, and streamlined delivery processes, resulting in tangible improvements across the customer journey.
Esra Beyzadeoğlu, Chief Customer Experience and People Officer at Hepsiburada, expressed her pride in the recognition, stating:
"At Hepsiburada, our customers are at the core of everything we do. These awards are a testament to our dedication to providing seamless, personalized, and technology-driven experiences. I am proud of all the teams—across technology, customer service, category management, and operations—whose collective efforts, under the leadership of our CX team, have been instrumental in earning this recognition. Winning these awards further underscores our position as a customer-centric leader in e-commerce. With this achievement, Hepsiburada reaffirms its commitment to redefining e-commerce through innovative solutions that prioritize customer satisfaction and trust."
About Hepsiburada
Hepsiburada is a leading e-commerce technology platform in Türkiye, connecting over 66 million members with over 264 million stock keeping units across over 30 product categories. Hepsiburada provides goods and services through its hybrid model combining first-party direct sales (1P model) and a third-party marketplace (3P model) with approximately 101 thousand merchants.
With its vision of leading the digitalization of commerce, Hepsiburada acts as a reliable, innovative and purpose-led companion in consumers’ daily lives. Hepsiburada’s e-commerce platform provides a broad ecosystem of capabilities for merchants and consumers including: last-mile delivery and fulfilment services, advertising services, on-demand grocery delivery services, and payment solutions offered through Hepsipay, Hepsiburada’s payment companion and BNPL solutions provider. HepsiGlobal offers a selection from international merchants through its inbound arm while outbound operations aim to enable merchants in Türkiye to make cross-border sales.
Since its founding in 2000, Hepsiburada has been purpose-led, leveraging its digital capabilities to develop the role of women in the Turkish economy. Hepsiburada started the ‘Technology Empowerment for Women Entrepreneurs’ programme in 2017, which has supported approximately 55 thousand female entrepreneurs throughout Türkiye to reach millions of customers with their products.
Investor Relations Contact
ir@hepsiburada.com
Media Contact
corporatecommunications@hepsiburada.com
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