How Bitrix24's AI-Powered CRM is Reshaping Sales Automation for 15 Million+ Companies

Alexandria, VA - June 30, 2025 - Bitrix24, a leading provider of comprehensive business workspace solutions, continues to transform how organizations approach sales automation and customer relationship management. With over 15 million organizations worldwide relying on its platform, Bitrix24 offers the industry's only major CRM system without per-user pricing, making enterprise-level sales automation accessible to businesses of all sizes.

AI-Powered Sales Automation Drives Business Growth

The Bitrix24 platform streamlines sales processes through powerful automation tools that eliminate repetitive tasks and reduce human error. The system offers a comprehensive CRM automation tool with rules and triggers, enabling businesses to set up workflows that automatically activate when leads or deals move through different stages of the sales pipeline.

"CoPilot, our AI-powered personal assistant, represents a significant leap forward in sales automation technology," said a Bitrix24 spokesperson. "The latest Vega release integrates CoPilot across Feed, Tasks, CRM, and Chat, enabling sales teams to focus on building relationships while AI handles routine administrative work."

Key automation capabilities include:

• Intelligent Lead Management: Automatic lead capture from web forms, emails, live chat, social media, and telephony, with all communications processed through the Contact Center and automatically converted into CRM leads
• Smart Pipeline Automation: Customizable triggers that track client interactions and automatically move deals to the next stage when specific conditions are met
• AI-Enhanced Communication: CoPilot features include call audio-to-text transcription, call summaries, and automated field completion in CRM deals

Comprehensive Feature Set Eliminates Need for Multiple Tools

Unlike traditional CRM systems that require separate tools for different functions, Bitrix24 consolidates sales automation, marketing, project management, and communication into a single platform. This unified approach includes 35+ integrated tools covering everything from lead generation to payment processing.

Sales automation features include:

• Multichannel Communication: Integrated email campaigns, SMS, telemarketing, social media ads, and telephony
• Advanced Analytics: Sales funnel analysis, employee performance tracking, and BI Builder dashboards
• Mobile CRM Access: Complete mobile functionality for leads, deals, invoices, payments, and calendar management
• Workflow Automation: Comprehensive automation for approvals, expense reporting, and custom business processes

Market Leadership in Accessibility and Innovation

Market research shows Bitrix24 maintains a 6.5% market share in collaborative software, with over 7,896 companies using the platform for communication and sales automation. The user base spans globally, with 27.18% of customers in Brazil, 22.80% in the United States, and 12.48% in Ukraine.

"Our customer base predominantly consists of small to medium-sized businesses, with 52% having fewer than 50 employees, 32% being medium-sized companies, and 16% representing large enterprises with over 1,000 employees," noted company representatives.

Latest AI Innovations Enhance Productivity

The recently launched CoPilot Follow-Up feature brings AI-powered speech analytics to video calls, automatically analyzing conversations, highlighting key points, and providing comprehensive meeting summaries with timestamps. This innovation helps teams maintain productive meetings while ensuring no critical information is lost.

Additional CoPilot capabilities include AI Speech analytics for customer calls, automated sales script comparison, and improvement recommendations for sales agents. The system provides ready-made sales scripts for various scenarios, from new customer interactions to complaint handling and product presentations.

Proven ROI and Business Impact

Case Study Results:

• Productivity Gains: Sales representatives typically spend 60% of their time on non-selling activities; Bitrix24's automation reduces this burden by handling email scheduling, call logging, and data updates automatically
• Faster Response Times: Automated lead routing and response systems ensure prospects receive follow-up within seconds
• Improved Lead Quality: Advanced lead scoring models prioritize prospects based on behavioral and demographic data

Flexible Deployment and Pricing Options

Bitrix24 offers unprecedented flexibility with cloud-based, on-premise, and hybrid deployment options. The platform is available via browser, mobile apps for iOS and Android, and desktop applications for Mac and Windows.

Pricing Structure:

• Free Plan: Unlimited users with core functionality
• Paid Plans: Tiered options for enhanced features and storage
• Enterprise Solutions: Custom configurations for large organizations
• No Per-User Fees: The only major CRM system in the world without per-user pricing

Global Infrastructure and Support

Behind the platform is a team of over 600 professionals working across 12 countries, providing 24/7 support and continuous product development. The company maintains data centers in North America and Europe, ensuring optimal performance and data security compliance.

Founded in 1998 and officially launched as Bitrix24 in 2012, the company is headquartered at 700 N. Fairfax St, Alexandria, Virginia. The platform was founded by Dmitry Valyanov, Alexey Sidorenko, Sergey Rizhikov, Vadim Dumbravanu, and Yury Tushinsky.

Looking Ahead: Continued Innovation

Recent developments include enhanced CoPilot Follow-Up capabilities, improved HR toolkits, and expanded telephony integrations. The company continues to invest heavily in AI-powered features while maintaining its commitment to providing comprehensive business solutions without the complexity of managing multiple software vendors.

About Bitrix24

Bitrix24 is a unified workspace platform that consolidates communication, collaboration, project management, and CRM tools into a single, intuitive interface. Serving over 15 million organizations worldwide, Bitrix24 offers the industry's only major CRM system without per-user pricing, making enterprise-level functionality accessible to businesses of all sizes.

Contact Info:

Company Name: Bitrix24

Contact person: Tim She

Website: https://www.bitrix24.com/

Email: info@bitrix24.com/

COMTEX_466834959/2908/2025-07-01T05:08:23